Provisional Bookings
We are pleased to hold a provisional booking for a maximum of 14 days, unless otherwise agreed by the hotel. During this period, should another enquiry be received for the same date or facilities, the hotel reserves the right to request immediate confirmation.
Confirmation
All bookings remain provisional until a signed agreement or written confirmation accepting the terms and conditions is received. Once the agreement is signed, both parties will be bound by its terms and conditions. If the signed agreement or written confirmation is not returned within 14 working days, the hotel reserves the right to release the provisional booking.
Final Payments
All functions and events must be paid in full no later than 14 days prior to the date of the event.
Amendments, Cancellations and Reduction in Numbers
In the unfortunate event that you need to cancel a confirmed booking at any time prior to the event, the hotel will make every reasonable effort to resell the facilities on your behalf. All cancellations or partial cancellations must be confirmed in writing. Facilities cannot be released for resale until written notice has been received and acknowledged by the hotel.
Final cancellation charges can only be confirmed after the scheduled event date, at which time charges may be reduced if alternative business has been secured.
If the hotel is unable to resell the facilities following cancellation or amendment, cancellation charges will apply as follows:
Period of Notice Charge
Over 90 days 20%
28–90 days 50%
11–27 days 75%
Less than 14 days 100%
Reduction in Numbers – Food and Beverage
A reasonably accurate estimate of guest numbers is required at the time of booking. Once guest numbers are confirmed by 1st September, any reductions will incur cancellation charges as outlined below:
Period of Notice Reduction Charge
Over 60 days Up to 10% No charge
Over 10% 25% per guest in excess of 10%
31–60 days Over 10% 50% per guest in excess of 10%
8–30 days Any reduction 75% per guest
7 days or fewer Any reduction 100% per guest
Amendments or Cancellation by the Hotel
The hotel reserves the right to cancel a booking immediately or to offer alternative facilities without liability in the event of:
Any circumstance beyond the hotel’s reasonable control that prevents it from fulfilling its obligations.
A booking that, in the hotel’s opinion, may prejudice its reputation.
The client being more than 30 days overdue on previous payments.
The hotel becoming aware of any adverse changes to the client’s financial situation.
Full payment not being received at least 14 days prior to the event.