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Privacy Policy

Last updated: January 2026

HeyVenues (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use https://heyvenuedev.tbcserver17.com (the “Website”).

1. Who We Are

Data Controller:
HeyVenues
Forum House
71 Mead Lane
Hertford
SG13 7AX
United Kingdom

Email: venuesupport@heyvenuedev.tbcserver17.com
Telephone: 01992 374105

2. Information We Collect

    a) Information you provide to us

We may collect personal data when you:

  • Submit an enquiry or booking request
  • Complete a contact or enquiry form
  • Communicate with us by email or phone

This may include:

  • Name
  • Email address
  • Phone number
  • Venue or business details
  • Event or booking enquiry information
  • Any other information you choose to provide

Forms on our Website are powered by Gravity Forms and some enquiry data is processed via Go High Level for enquiry management and follow-up.

    b) Information collected automatically

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited and time spent on the Website
  • Referring website

This data is collected using cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and booking requests
  • Pass booking enquiries to relevant venues
  • Manage and improve our services
  • Communicate with you regarding your enquiry
  • Analyse Website performance and usage
  • Comply with legal and regulatory obligations

No payments are taken or processed through this Website.

4. Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

  • Consent– where you submit a form or agree to cookies
  • Legitimate interests– to operate and improve our services
  • Contractual necessity– where required to handle enquiries
  • Legal obligation– where required by law
5. Third-Party Services

We use trusted third-party services to operate our Website and manage enquiries, including:

  • Gravity Forms– form data collection
  • Go High Level– enquiry handling and CRM processes
  • Google Analytics– Website traffic analysis
  • Google Maps– displaying venue locations

These providers only process personal data on our instructions and in accordance with data protection laws.

6. Sharing Your Data

We do not sell your personal data.

We may share your information:

  • With venues relevant to your enquiry
  • With trusted service providers supporting Website operations

Where required by law or regulatory authorities

7. Data Retention

We retain personal data only for as long as necessary to:

  • Respond to enquiries
  • Maintain business records

Meet legal or regulatory requirements

8. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

9. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact venuesupport@heyvenuedev.tbcserver17.com.

10. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for their privacy policies or content.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: venuesupport@heyvenuedev.tbcserver17.com
Telephone: 01992 374105
Address: Forum House, 71 Mead Lane, Hertford, SG13 7AX

Cookie Policy

Last updated: January 2026

This Cookie Policy explains how HeyVenues uses cookies and similar technologies on https://heyvenuedev.tbcserver17.com.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information about how visitors use the site.

2. Types of Cookies We Use

  a) Strictly Necessary Cookies

These cookies are essential for the Website to function correctly and cannot be switched off.

  b) Analytics Cookies

We use Google Analytics to collect anonymous information about how visitors use our Website, including:

  • Pages visited
  • Time spent on pages
  • Traffic sources

This helps us improve Website performance and user experience.

  c) Functional Cookies

These cookies enable enhanced functionality, such as:

  • Embedded Google Mapsfor venue locations
  • Remembering user preferences
3. Third-Party Cookies

Some cookies may be set by third-party services embedded on our Website, including:

  • Google Analytics
  • Google Maps

These third parties have their own privacy and cookie policies.

4. Managing Cookies

You can manage or disable cookies at any time through your browser settings. Please note that disabling some cookies may affect Website functionality.

5. Cookie Consent

When you first visit our Website, you will be presented with a cookie banner allowing you to accept or manage cookies in accordance with this policy.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page.

7. Contact Us

If you have any questions about our use of cookies, please contact:

Email: venuesupport@heyvenuedev.tbcserver17.com
Telephone: 01992 374105